Get help with your collection, valuations, provenance records, account, and the WatchVin platform.
Account & Access
Login, password resets, profile settings, and account management.
Collection & Watches
Adding watches, editing collection information, photos, documents, and watch records.
Valuations & Market Data
Questions about estimated market values, price history, market intelligence, and valuation methodology.
Provenance & Verification
Ownership records, documents, service history, registry information, authenticity data, and verified profiles.
Portfolio & Analytics
Portfolio performance, market comparisons, collector analytics, and collection insights.
Privacy & Data
Account deletion, privacy requests, personal data, and data ownership.
Valuation Information
Market analytics, index data, and valuation estimates displayed in WatchVin are sourced from publicly available auction records and market models. Some figures are estimated or model-based and should not be relied upon as financial advice. Always verify valuations with a qualified appraiser for insurance or sale purposes.
Read the full policy in our Privacy Policy →Provenance
WatchVin helps you organize the record that supports each watch's provenance — ownership information, box and papers, service history, watch documentation, registry information, and verification-related data — in one place. This organizes and presents the documentation you provide; it does not independently authenticate a physical watch.
Our support team can help with account access, collection records, valuations, provenance, verification, and other WatchVin questions.
Account & Access
From the sign-in screen, select Forgot password and follow the link sent to your email to set a new one.
Collection & Watches
From your Dashboard, use Add Watch to search by photo or enter the model, reference, and details manually. You can attach photos and documents in the same flow.
When adding or editing a watch, use the Documents step to attach box and papers, service records, and other supporting files to that watch's record.
Open the watch from your Collection to edit its details, photos, or documents. From there you can also remove it from your collection — you'll be asked to confirm first, since this can't be undone.
Valuations & Market Data
WatchVin valuations are market estimates generated from publicly available auction records and market models — not a formal appraisal. See “Understanding WatchVin Valuations” below for the full explanation.
No. Valuations are estimates and shouldn't be relied upon as financial or investment advice. For insurance or a sale, always verify with a qualified appraiser.
Provenance & Verification
WatchVin lets you organize the record for each watch — ownership history, box and papers, service history, and registry information — in one place, so you can build a documented history over time.
Your Authenticity Score reflects how complete a watch's record is — serial verification, documents, service history, ownership history, photos, and movement verification each contribute. It measures the completeness of your documentation, not an independent physical inspection of the watch.
Privacy & Data
Go to Settings → Delete Account. This permanently deletes your account and collection data and takes effect immediately, so it can't be undone.
Email [email protected], or reach WatchVin Support at [email protected] and we'll route your request.
